Question: How fast do I get the internet?

- Paul, May 14, 2007 (name changed for privacy)

Answer: Hi Paul, the shipping times for modems and kits vary by provider. Estimated times are provided to you during the ordering process. You should have saved a copy of your purchase receipt, please call the customer support number given if you are concerned about your order. If you have lost your receipt, I would need the full name, address, email, and telephone number used to complete the order, and of course the service you ordered (Bellsouth DSL, Charter Internet, Qwest DSL, Time Warner Internet, etc). Then I can put in a request with the provider to re-issue your receipt or to request that they contact you by email or phone.

- John

After thoughts: I think I did a better job of answering this question on my Verizon DSL Order Online post. There I stated an average order time of 10-14 days, however, self installation times are much faster because providers will ship you the modem within just a few days. Take a look at the linked Verizon post for more information.

Question: Who can I get in contact with because you were suppose to stop my Net Zero on April 25th 2007 and not start again until Oct 25th 2007. I called on march 21st 2007 and talked with John and he said that it will be taken care of and my last visa bill was charged $9.95 for the month of May and I am no longer at my residence will be away until Sept. I am at a library where I can use their computer. Will you please email me with an answer or give me a 8oo number that I can use in Pa. I tried 1-800-net zero and it didn’t work. I’ll be awaiting your reply.

- Carol, May 11, 2007 (name changed for privacy)

Answer: Hi Carol, I am the only John here at InternetServiceDeals.com and no one here has spoken with you by phone. To help protect your privacy, InternetServiceDeals.com never has access to your NetZero internet account information. We cannot cancel Net Zero or adjust your purchase for you. Please call the Net Zero billing or cancellation number provided on your purchase receipt or visit the Net Zero support web site for cancellation information. I copy/pasted a piece of that information below for your convenience:

“If you would like to cancel your Net Zero account, please call our [Net Zero's] toll-free billing support number at 1-800-851-7908. When you call, be prepared to provide your Net Zero Member ID and last 4 digits of your credit card or Platinum account number for verification purposes.”

- John

I cancelled your service on May 1st and you still billed me for May. Please credit my account and do not bill me anymore.

- Vinny, May 9, 2007 (name changed for privacy)

Hi Vinny, InternetServiceDeals.com does not bill you, we are not your internet service provider nor do we have access to your internet account information. Please check your receipts for cancellation info or call your service provider (Embarq, Qwest, Earthlink, PeoplePC etc) directly to cancel.

- John

After thoughts: Though it’s never exciting to answer cancellation emails, with 30,000 visitors each month we’re bound to get them. This post is a good place to insert our legal disclaimer, click “Terms of Use” at the bottom of any page to read our legal details.

“Please retain a copy of your online order receipt which provides important technical support, cancellation, and refund policy information. InternetServiceDeals.com does not have access to your personal account information. Account information is managed by your dial-up or broadband high speed Internet access provider of choice. Though we may offer assistance via e-mail for problems you might incur, such assistance is a courtesy and not an obligation of any kind.”

In other words, if you lost your receipt and need help, tell us which service it is you need to cancel. We’ll do our best to point you in the right direction. Please don’t drop us a cancellation email and wish it all to go away — we can’t cancel your internet account for you.

Sirs, today 5/8/07 I canceled my Juno account my Juno webmail address was [edit]@juno.com. How do I get onto my Juno webmail account, now as my account is paid until 6/4/07? Also I would like to start Juno at $9.95 a month for premium fast internet service. I need a disk or maybe we could do it on line. Please write me at [edit]@yahoo.com Thank you.

- Tom, May 8, 2007 (name changed for privacy)

Hi Tom, remember that we are in no way responsible for your Juno webmail account. We are able to offer special links for Juno internet and email that you might not be able to access otherwise. Your account information is managed by the provider you chose, in this case Juno.

Juno email is always accessible online by visiting the Juno Webmail login page. If you account is active you should be able to login. Juno account details are generally available on the Juno site, if not clickable through your Juno webmail account login. Here’s the link to Order a Juno CD. Here’s the link to Juno cancellation information.

I think that’s it. Juno has an extensive help website but it becomes overwhelming since there’s a lot of info there. The special offers are available as is, we can’t modify them for you. If you can click through a link and sign up, then your able to get the offer. You might have invalidated yourself because you are an “existing customer,” but you might find ways around it like using a different credit card for example, or having a girl friend or relative sign up for you.

DSL is much faster at $14.95/month. If you are in a
Verizon DSL or AT&T Yahoo service area check it out on our website.

- John

After thoughts: Juno CD’s are free by mail for existing members. If you want to grab one of our Juno internet special offers, sign up at work or using your existing dial up internet service at home. Once you have your member ID, go ahead and order the Juno CD using the link above in this post.

Hello, I have Bellsouth dial up and I have Directv. Why can’t I get broadband or wireless thru my dish? I would prefer to stick with Bellsouth internet service, but I really need faster internet service. If I switch to another carrier will I still have to pay for my dial up thru Bellsouth. I have only had it two months.

- Steve, May 5, 2007 (name changed for privacy)

Steve, did you call Directv for a high speed internet service price quote? Most high speed internet services are somewhat of monopolies. For example, you can’t get Bellsouth DSL if your local phone carrier is Verizon. Oversimplified, the local telephone company owns DSL rights through the phone lines. Similarly, Directv or Hughesnet owns the satellite. This year DSL is opening up a bit as local phone providers are now “sharing” their DSL capabilities with others. Earthlink has been around the longest, and has always had to contract with the local cable and phone companies to share capabilities and fees.

To me, your internet service choices look something like this:

Dial up = any company with a local access number
DSL = Bellsouth or Earthlink
Cable = your local cable company
Satellite = DirecTV (Hughesnet)

“Price and Speed” are what you need to compare. “Wireless” should be thought of as an add on. If the company you chose doesn’t send you a wireless modem, then you can run to the store and buy a “wireless router” and plug it into the modem you received. That will cost you about $50.

- John

I keep having problems with SBC Global email I send from above address and ones that we get from my cousin [edit] that is also on SBC Global email. We both keep getting messages with fonts and color designation and type of letters for example new times roman, so many centimeters or inches and color on pages etc and wanted to know why and what we can do to correct it. This has been going on for over about 3 months.

- Francis, May 3, 2007 (name changed for privacy)

Hi Francis, I don’t use a SBC Global email myself, but the basic features are usually similar. When you “Compose” or “Repy” to an email, do you see an option to switch between HTML, Rich Text, or Plain Text formats? Sometimes the options present themselves as drop down buttons or clickable radio buttons that say “switch to.” To make all the colors and font styles go away, select “Plain Text” format.

When you have time, click through all of your SBC Global email setup options. Somewhere in there you will find options for how your emails should look when you read them, and how they should look when you create them. SBC ATT Yahoo have a support website which might be of some help as well.

- John

Is there any form of internet I can get without having to install a phone line?

- Janice, May 2, 2007 (name changed for privacy)

Hi Janice, there are a handful of ways to connect to the internet, but your physical location determines what’s available to you.

Dial Up – requires phone line
DSL – requires phone line
Cable TV/Internet – requires cable line
Satellite – requires equipment purchase
Wireless (cell phone like) – requires AirCard purchase
Wireless Mesh – handful of cities only, similar to airport service and hot spots

In a few years more cities will start building Wireless Mesh services which allows people to use there existing wireless cards to connect at low cost. This will feel like when you walk into an airport or a hot spot like at Starbucks stores, except the whole city will be covered. This won’t help those of us in the suburbs of course.

DSL is currently the best price for speed [$14.99 for 768 kbps]. Installing a single home phone line + DSL service might net you the same monthly cost as getting Cable, Satellite, or Wireless through a cell phone company. Compare the costs on an annual basis and see which option works best for you.

You can check availability of DSL, Cable, Satellite, Wireless internet on our site. Dial up internet service deals are here too.

- John

After thoughts: Remember that you only need one home telephone line for DSL and Dial Up internet services, you don’t need a second line installed.
DSL filters received inside your self installation kit allow you to talk on the phone and surf the internet at the same time.
Take a look at this AT T Yahoo DSL installation I did recently for insight.

Dial up internet users can download Callwave, an internet answering service that notifies you when someone is calling. Callwave prompts you with Caller ID and gives you the option to answer, or send the caller to voice mail.

I’m interested in changing internet providers. Currently I’m using Comcast cable priced at $46 per month, which includes a discount because we have Comcast for cable tv (normally $61). I’m looking at maybe your AT&T Yahoo DSL Pro for $24.99. What would it entail to get hooked up?

- Jasmine, April 2, 2007 (name changed for privacy)

Hi Jasmine, Comcast at your discounted $46 per month does seem a bit high compared to other high speed internet services like AT&T Yahoo Pro DSL. I used Comcast in the past in Connecticut, and loved the 3 Mbps offered by Comcast cable at the time. Now Comcast cable high speed internet offers connection speeds up to 12 Mbps in some areas, which is pretty tough to beat. So remember that while you are comparing prices of different high speed internet services, you will always pay a higher monthly rate for more speed.

How much speed do you need? AT&T Yahoo DSL Pro is just great for most internet users at 3.0 Mbps. A savings to you of $46 – $25 or roughly $21 per month. This month you’ll get two months free a $50 value and no contract is required. The only down side to the current AT&T Yahoo DSL high speed internet deal is the required DSL modem purchase. Two options are available priced at $49.99 for basic and $79.99 for the AT&T Yahoo DSL wireless modem, a one time charge. In essence, your getting 2 free months ($46 x 2 = $92 saved vs Comcast Cable) but paying for the new AT&T Yahoo DSL modem which lowers your up front savings by $50 or $80. That monthly $21 savings still makes the overall high speed internet deal worth while for you.

Getting hooked up to AT&T Yahoo DSL internet is no more difficult then setting up a dial up internet service connection. For some that’s tough to do, but if you have ever set up a new printer, web cam or dial up internet connection in the past, I’d suggest that you give the self installation kit a try. Take a look at a recent AT&T Yahoo DSL self installation I did recently by following the link.

Warmest regards,

John Napoletano
Webmaster
InternetServiceDeals.com

After thoughts: If you’re struggling to decide between the $49.99 basic or the $79.99 wireless AT&T Yahoo DSL modem, read our article titled Wireless Home Network Setup Expand Your Home Office Into Your Living Room.

I presently use wmconnect as my ISP on my pc. But I also subscribe to MSNTV2 (Formerly webtv.) Can that be hooked on the DSL? I presently use Bell South for my house service.

- Frank, March 18, 2007 (name changed for privacy)

Hi Frank, I have not used MSN TV 2 myself so keep that in mind, but from how I understand the MSN TV 2 web system all you need is a free “port” on your DSL broadband internet modem. First, take a look at this AT&T Yahoo DSL internet installation with pictures on our website. Third picture down is the back of the AT&T Yahoo DSL internet modem. See the 4 available ethernet ports – 1st port is currently being used by the yellow ethernet cable which connects to a PC. Using this example, you would connect a second ethernet cable from one of the available ethernet ports on the DSL broadband internet modem to your MSN TV 2 Internet & Media Player. It would seem that the MSN TV 2 web system acts like a PC in that it will automatically detect internet connection availability. Though nothing ever seems that simple, it just might work that way for you.

Don’t just take my word for it, see page 10 of the MSN TV 2 Set Up Guide found on the MSN TV 2 website (MSNTV) for more information. This PDF file might take a few minutes to download if you are on a dial up internet connection.

If your Bell South DSL internet modem only has one ethernet port, you can run down to Best Buy, Circuit City, Radio Shack or any major retailer and pick up a $39 wireless router from Netgear, Belkin or Linksys among others. MSN TV 2 also works with wireless internet connections, so you might as well purchase a wireless DSL internet modem and use that feature. The extra DSL internet modem ports can stay unused until you expand your home network. Of course, if your existing Bell South DSL internet modem already has wireless capabilities, you already have all you need.

See also my article about wireless internet networks at home for some insight.

- John

Afterthoughts: If your wired or wireless broadband internet connection works well with MSN TV 2 or WEBTV, please let me know via email or a reply to this post to help others.

Are there any fees if you decide to terminate your service with netzero?

- Mathew, March 16, 2007 (name changed for privacy)

Hi Mathew, throughout the site we state that it’s important to read your sign up and order form receipts which provide the specifics for each service offered. We often are not notified of changes, but we do our best to let people know the deals are out there. NetZero Free is free, no fees unless you upgrade to add on services like antivirus protection. There are two offers for both NetZero Platinum and HiSpeed, that’s why we have a handful of links on the NetZero web page. In general, to get a deep discount like 30% off, there is a commitment of 1 year. Sometimes there’s a grace period of 30 days where you can cancel, after that there is an early cancellation fee. Again, please read the details to know for sure. Read the bottom of each web page after you click the special offer links and also use any “Learn More” buttons.

NetZero $0 Always Free Dial Up (10hrs Monthly)
NetZero Platinum 30% Off or $6.95/mo NetZero
Platinum First Month Free then $9.95/mo
NetZero 3G Hi Speed 30% Off or $9.95/mo
NetZero 3G First Month Free then $14.95/mo

Here’s a link to our Netzero special offers web page.

- John