I cancelled your service on May 1st and you still billed me for May. Please credit my account and do not bill me anymore.
- Vinny, May 9, 2007 (name changed for privacy)
Hi Vinny, InternetServiceDeals.com does not bill you, we are not your internet service provider nor do we have access to your internet account information. Please check your receipts for cancellation info or call your service provider (Embarq, Qwest, Earthlink, PeoplePC etc) directly to cancel.
“Please retain a copy of your online order receipt which provides important technical support, cancellation, and refund policy information. InternetServiceDeals.com does not have access to your personal account information. Account information is managed by your dial-up or broadband high speed Internet access provider of choice. Though we may offer assistance via e-mail for problems you might incur, such assistance is a courtesy and not an obligation of any kind.”
In other words, if you lost your receipt and need help, tell us which service it is you need to cancel. We’ll do our best to point you in the right direction. Please don’t drop us a cancellation email and wish it all to go away — we can’t cancel your internet account for you.
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