Question: Who can I get in contact with because you were suppose to stop my Net Zero on April 25th 2007 and not start again until Oct 25th 2007. I called on march 21st 2007 and talked with John and he said that it will be taken care of and my last visa bill was charged $9.95 for the month of May and I am no longer at my residence will be away until Sept. I am at a library where I can use their computer. Will you please email me with an answer or give me a 8oo number that I can use in Pa. I tried 1-800-net zero and it didn’t work. I’ll be awaiting your reply.
- Carol, May 11, 2007 (name changed for privacy)
Answer: Hi Carol, I am the only John here at InternetServiceDeals.com and no one here has spoken with you by phone. To help protect your privacy, InternetServiceDeals.com never has access to your NetZero internet account information. We cannot cancel Net Zero or adjust your purchase for you. Please call the Net Zero billing or cancellation number provided on your purchase receipt or visit the Net Zero support web site for cancellation information. I copy/pasted a piece of that information below for your convenience:
“If you would like to cancel your Net Zero account, please call our [Net Zero's] toll-free billing support number at 1-800-851-7908. When you call, be prepared to provide your Net Zero Member ID and last 4 digits of your credit card or Platinum account number for verification purposes.”
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