Question: All of my emails are being bounced. My account information says I am using 163% of my capacity, but I recently deleted a large percentage of my emails. I also do not understand the limitation on my in-box. That was never a problem before Road Runner.

- Angela, May 26, 2007 (name changed for privacy)

Answer: Hi Angela, I have a few things to tell you, so let me break them up.

While viewing your Road Runner email inbox, can you see a “Size” column? Very basic emails are 5KB or less, that’s text with no pictures. Deleting 20 small 5KB emails will do less than deleting 1 email with a file size of 5,000KB, for example. Take another look at the file sizes and delete the highest sized emails first. Any pictures or attached files of importance should be saved to your hard drive. In other words, get into the habit of removing things from your Road Runner email inbox, don’t store what you don’t need there. Save files to your C drive, or a folder you create under My Documents. The more you store in the Road Runner email inbox, the more you will slow down the email system and give yourself a headache.

If you are sending or receiving pictures, take a look at this slow dial up internet speed web page I created a while back. Half way down the page it talks about compressing pictures.

Know your inbox size limit. Somewhere in your Road Runner high speed internet account information there will be an email size limit number. These days premium email services will offer up to 2GB (2,000,000KB) which is a lot. A full size picture uncompressed is about 5,000KB. If you’re email account size is low, say 250,000KB (sometimes quoted as 250MB) and you need more space, contact Road Runner high speed internet and ask for an upgrade. Compare the price quote from Road Runner to that of other services like Hotmail (now called Live). You will see Hotmail email now gives 2GB free, and 4GB for only $19.95/year.

Remember that email and internet access are two separate things. Road Runner high speed internet has received high customer satisfaction ratings so the issue might by in the way you are using the system. If all else fails, you don’t need to use the Road Runner email account. Just ignore it and sign up for another service such as through Hotmail.com. Then auto forward your Road Runner email to your Hotmail.com email address, for example.

Hope this helps,

- John

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This entry was posted on Saturday, May 26th, 2007 at 4:16 am and is filed under Email Address Accounts, High Speed Internet, Questions. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.