How do I get online? The user login screen states that the user ID  does not exist and the same with the password system is non existent. My Netzero email address should be @netzero.com what is going on here?
- Duncan, March 16, 2007 (name changed for privacy)
Hi Duncan, NetZero has extensive online support web pages for you to troubleshoot your connection errors. Try this Netzero error web page first, and see if there is something you might have missed. If that link doesn’t help, do a search on the main NetZero support web page using the exact error code or words received.
One thing you might want to try from work or from someone else’s computer/internet connection is to sign into your NetZero email account. Remember that “email” and “internet access” are two seperate things. If you can’t sign into your email address account, than your account might not have been created successfully. From any computer in the world you can go to http://my.netzero.net and enter your Member ID and Password.
If you can sign into email, but can’t “dial up” from home, then review all the dial up connection settings, failing that look for the “how to re-install” NetZero support information. Take note that if you do “re-install” the deletion of your NetZero software might leave you without internet access. In other words, you might not have a second way to download and re-install NetZero from home. If needed, you can order a NetZero CD-ROM online.
The NetZero CD is free for members, so new members should sign up first through our Netzero special offers web page.
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