Ask Juandice Internet Service Deals Expert Advice
"Why Are You Still Billing Me? Cancel My Internet Service!"
Date: 11/2/2006
Subject: Cancel My Internet Service
Q: Billed under reference number: [omitted], I no longer use your service and have discontinued it several months ago, why are you billing me, please credit my account? Signed: David
A:Hi David. Thank you for visiting InternetServiceDeals.com and for submitting a question to us. We are happy to know that people our finding the site useful. If you sent us an email several months ago, the answer then is the same as it is today. InternetServiceDeals.com does not have access to your personal internet service account information. Internet service account information is managed by your dial-up, high speed, or other internet service provider of choice. As with any online purchase, you are responsible for retaining a copy of your order receipt which provided important technical support, cancellation, and refund policy information. Though InternetServiceDeals.com may offer assistance via email for problems you might incur, such assistance is a courtesy and not an obligation of any kind.
Having said all that, if you can't find the appropriate phone numbers to contact, then please tell me which service you are trying to cancel. As a courtesy I will email you the phone number to call to cancel your order. However, the act of canceling is still your sole responsibility.
To all - please remember to print and save a copy of your receipts!
— Juandice
