Ask Juandice Internet Service Deals Expert Advice
"Where Can I Go To Cancel My Comcast Cable Internet Service?"
Date: 11/21/2006
Subject: Cancel Comcast Internet Service
Q:
I placed an order for Comcast high speed internet service on your web site,
now I want to cancel my Comcast internet service order. I called Comcast and
they didn't find my details. Please check your database for my order and cancel
that order please. — Signed: Rick, Connecticut
A:Hi Rick. Thank you for visiting InternetServiceDeals.com and for submitting your question. InternetServiceDeals.com provides a matching service for special promotions. The special promotions for Comcast internet service are provided through multiple sources, often through "authorized resellers" of high speed internet services. Regardless of which company facilitated your purchase, you would have been provided with cancellation and support telephone numbers at the time of purchase. If you have a copy of your online order receipt, please call the cancellation number provided.
On our FAQ page we have noted the following, and restated below for your convenience:
Question 1: I called the service provider [Comcast] and they could not find the order. What should I do?
Answer 1: Please call the number directed on the order confirmation page. Many of the service providers use multiple call centers. These call centers have different systems and some may not have a view of orders submitted through this [online] channel.
Question 2: How can I retrieve details of an order previously placed?
Answer 2: You can view those details by visiting http://www.btcpl.net/orderretrieve_1.asp
Why should you accept the deals through a Comcast authorized reseller? Simple, Comcast won't give you the same deal!
Please remember that InternetServiceDeals.com does not have access to your personal account information. We cannot cancel your purchase for you. Account information is managed initially by the authorized reseller (authorized by Comcast) then passed securely to Comcast in a timely and secure manner. If you have a copy of your online order receipt, please call the cancellation number provided.
This is so important that I wish to say it again: You are responsible for retaining a copy of your order receipt which provides important technical support, cancellation, and refund policy information. Though InternetServiceDeals.com may offer assistance via email for problems you might incur, such assistance is a courtesy and not an obligation of any kind.
If you can't find the appropriate phone numbers to contact, then please tell us which service you are trying to cancel. As a courtesy we will email you the phone number to call to cancel your order. However, the act of canceling is still your sole responsibility.
Please remember to print and save a copy of your receipts!
— Juandice
